CityJet - Contact Us

Contact CityJet

CityJet Designated Activity Company (“CityJet DAC”) is an Irish-registered airline holding an Air Operator Certificate issued by the Irish Aviation Authority and an Operating Licence issued by the Commission for Aviation Regulation in Ireland.

Head Office Postal Address

CityJet Designated Activity Company,

Imbus House,

Dublin Airport,

Co. Dublin,

K67 T680,

Ireland

For all Customer Care correspondence, please address to:

Customer Care / Shared Services

Hangar 3

Kystvejen 2-4

2770 Kastrup

Denmark

CityJet's head Office at Dublin Airport

CityJet's location at Hangar 3, Copenhagen Airport

Please use the form below to contact CityJet

Please Note:

Passengers travelling on services operated by CityJet for SAS Scandinavian Airlines, should contact that airline directly with any questions, claims or requests. Contact details can be found on their their website.
For more information, including passenger rights and responsibility for flights, please visit our FAQ Section
Please note we do not provide giveaways, safety cards or branded material to the public, so such mails will not be processed.
CityJet does not offer charter flights, all our aircraft are dedicated to wet lease agreements with customer airlines.

Please Note: CityJet does not operate scheduled flights under its own brand - we only operate flights on behalf of our wet lease customer airline.

If you are contacting us about a flight which is displayed as "Operated by CityJet" on the booking system of SAS (SK)

you must contact this airlines directly regarding any questions or issues, including any requests or questions relating to online check-in, baggage allowances, special handling requests (bicycles, pets, outsize baggage etc.), fares, compensation claims (including EU261) and disruptions.

CityJet can not process customer service requests or engage in communications with passengers relating to any flights we operate. You must contact the airline for whom we operate the service via their customer service contact channel and refer to this website message when you contact them.

Contact Request

Your Name *

Your Email *

Customer Support Notice

All CityJet flights are performed on behalf of customer airlines under a wet lease agreement. These flights will show as “Operated by CityJet” on the customer airline booking system. CityJet does not provide customer support for these flights, so all correspondence regarding flights performed by CityJet on behalf of Brussels Airlines, Lufthansa and SAS (or their codeshare partners), including comments, claims (including relating to EU261 compensation) and questions, must be sent directly to these airlines using the links above. CityJet does not process any customer requests in relation to these flights.

Your CityJet Staff number and Base *

Your Company *

Your CityJet Flight and Date *

Your CityJet Booking Reference *

Your Message *

Attach File

Consent for storing submitted data *

Yes, I give CityJet permission to store and process my data

Customer Support Notice

All CityJet flights are performed on behalf of customer airlines under a wet lease agreement. These flights will show as “Operated by CityJet” on the customer airline booking system. CityJet does not provide customer support for these flights, so all correspondence regarding flights performed by CityJet on behalf of Brussels Airlines, Lufthansa and SAS (or their codeshare partners), including comments, claims (including relating to EU261 compensation) and questions, must be sent directly to these airlines using the links above. CityJet does not process any customer requests in relation to these flights.

Charter Notice

CityJet no longer offers ad hoc charter flights using its fleet.