Right to Compensation

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If you were involuntarily denied boarding or your flight was cancelled, you are entitled to receive the following amount from CityJet: (excluded the exceptions listed under Flight Cancellations section)

  • € 250 in respect of all flights of 1,500km or less; or
  • € 400 in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km.
  • If we offered you re-routing on an alternative flight and the arrival time of the re-routed flight did not exceed the scheduled arrival time of the flight booked:
    • by two hours, in respect of all flights of 1,500km or less; or
    • by three hours, in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km the compensation set out above will be reduced by 50%

Where flights are operated under a wet lease agreement on behalf of a customer airline, all complaint and compensation matters are managed by that airline, not CityJet. Thus all dialogue in such circumstances should be between the passenger and the airline on which they are ticketed.