We understand that your baggage needs vary depending on where you’re going and how long you’re going for. When cabin baggage just isn’t enough, we’ve got plenty of options to choose from. Simply weigh them up, check in your bags and we’ll take good care of them.
Ireland: 01 536 9711
UK: 0203 48 11 259
Rest of World: 00 353 1 536 9711
Trace your baggage using your baggage claim number.
You are permitted to take one piece of cabin baggage and one small personal item (laptop bag, hand bag, shopping bag) on board within the following dimensions:
|AVRO RJ85||55cm X 35cm X 25cm||12 kgs|
|Embraer E195||55cm X 25cm X 35cm||12kgs|
Due to space limitations on full flights, we may have place your cabin baggage in the aircraft hold at no additional cost to you. This baggage will be available for collection on arrival at the aircraft steps. In some airports you may have to collect your bag from the arrivals carousel for airport safety reasons. You will be advised by the cabin crew.
Over sized cabin baggage in excess of the above permitted weight and dimensions will be tagged and placed in the aircraft hold and may incur additional charges at the boarding gate Additional small musical instruments may be carried in the cabin if space is available and at the discretion of the cabin crew.
Governments and Airport Authorities have directed that for security reasons, all knives, sharp objects or cutting implements of any kind whether metal or otherwise and some sporting goods must be placed in your checked baggage. 'Sporting goods' include but are not limited to: sporting bats, snooker cues, hurley or hockey sticks, tennis rackets and catapults. If you are carrying any such item, they must be packed in your checked baggage.
If you are travelling with CityJet as part of a journey connecting with our partners KLM, your baggage allowance details are included on the ticket you purchased. If you wish to travel with additional baggage, any applicable fees will be applied at the airport. It is not possible to add these fees online either with CityJet or KLM. If you are travelling with Air France via Paris Charles de Gaulle airport, please contact Air France directly for any baggage enquiries. If you are travelling with Brussels Airlines via Brussels airport, please contact Brussels Airlines directly for any baggage enquiries
As per EC Regulation 1546/2006 only very small quantities of liquids and gels may be brought through passenger screening. Containers must be no more than 100 millilitres capacity and held in a transparent re-sealable plastic bag (which must be sealed). Bags must be less than 1 litre capacity (approx. 20cm x 20cm). 1 plastic bag is allowed per passenger. Medicines, Special Diet Products and Baby Foods are allowed if essential for use during the trip and passengers may be asked to prove that these products are genuine.
|FARE TYPE||NUMBER OF PIECES||MAXIMUM WEIGHT|
|CITYFLEX||1||20kg per piece|
|CITYVALUE||1||20kg per peice|
|CITYPREMIUM||1||20kg per peice|
|INFANT||1||10kg per piece,plus buggy/pushchair|
A maximum weight limitation of 32kgs applies to all pieces of checked baggage.
Any additional pieces of baggage in excess of your allowance may be liable for additional charges. Please check here Note: if your flight is being serviced by a partner airline and you wish to add additional baggage or sporting equipment, unfortunately it is not possible to add these fees online and will be added at the airport.
Sporting Equipment refers to large pieces such as surf boards, bicycles, hunting trophies, golf clubs, and is excluded from your checked baggage allowance. Details of the sporting equipment charges are available here
A bicycle should be properly packed, and due to aircraft restrictions we request that you inform us of your intention to bring a tandem bike when you make your reservation.
(*For operational reasons, restrictions may apply for groups, who are strongly advised to contact the CityJet Call Centre in advance of travel. We reserve the right to modify at any time our policy on carriage of sporting equipment.)
We offer full service options to the freight forwarding, courier and mail industry across our network. Dedicated Repatriation service. CityJet recognises the sensitive nature of dealing with the bereaved and those assisting them for the repatriation of Loved Ones. Arrangements for the transportation can be made with our specialist department who are familiar with all procedures and documentation requirements to ensure a smooth and respectful transfer. Preferential Arrangements can also be made for Family & Friends wishing to travel with loved ones. Please contact us for more information +44 (0)2085870987
Without prejudice to applicable safety rules, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:
Passengers are not permitted to carry the following articles in their hold baggage:
Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
Due to recent Irish Aviation Authority advisement's regarding Galaxy S7 Note power issues, we are advising all CityJet passengers to please refrain from using the phone on-board.
We kindly ask that you switch the phone off before boarding and avoid powering it up until after you have safely disembarked the aircraft. Please keep the phone on your person for the duration of the flight and inform cabin crew if you feel the device is overheating in any way.
Thank you for your patience and co-operation.
In the unlikely event your checked baggage is delayed, you can track the status of your bag and update your contact details:
If your baggage is delayed or damaged, CityJet’s liability is limited under The Montreal Convention 1999. If you hold personal travel insurance, CityJet recommends that you contact your travel insurance provider regarding any claims.
In the event you do not hold travel insurance, please submit your claim in writing or online – Contact Us
including the following details:
The Baggage File Reference number you received at the airport
Your baggage tags receipts
Any receipts or quotations for essential interim expenses (Receipts are required for audit purposes)
CityJet are not responsible for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear, or for water damage to non-waterproof baggage.
In the event you notice any items missing from your checked baggage, you will be required to contact your local police authority to declare those items missing. Please submit the police report along with your baggage file reference and your baggage tag receipts for assessment