Fees, refunds & changes

Require a refund or ticket change? Our team is on hand to help, please see below some useful information on the fee's and charges involved with changing your flight.

For bookings made on cityjet.com, you can manage your booking here 

Fees refunds changes

BOOKING FEES

BOOKING
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
TICKET FEES
NO FEE
€15/£15*
€25/£25*
CARD PAYMENT FEES
3%
3%
3%
PAYPAL FEES
NO FEE
N/A
N/A
Unaccompanied minor (5-12 years)
n/a
€50/£42
€60/£52
Unaccompanied minor (13-15 years)
n/a
€50/£42
€60/£52
GROUP BOOKING FEE
n/a
€100/£85
n/a
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BAGS & EQUIPMENT

BAGS & EQUIPMENT
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
1ST BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
2ND BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
3RD BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
HEAVY BAG BETWEEN 23KG AND 32KG
n/a
€70/£60
€70/£60
LARGE BAG >158CM<300CM
n/a
€70/£60
€70/£60
ADDITIONAL CABIN BAG
n/a
€40/£35
€50/£42
GOLF BAG
€40/£35
€40/£35
€50/£42
HUNTING TROPHIES
€40/£35
€40/£35
€50/£42
SPORTING EQUIPMENT
€40/£35
€40/£35
€50/£42
MUSICAL INSTRUMENT
€40/£35
€40/£35
€50/£42
BICYCLE
€50/£42
€50/£42
€60/£52
SURF BOARD
€50/£42
€50/£42
€60/£52
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*Baggage fees are non refundable.

CHANGES & CANCELLATIONS

CHANGES & CANCELLATIONS
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
NAME CHANGE FEE
n/a
€100/£85
€100/£85
INFANT REBOOKING FEE (NO SEAT)
€5/£5
€5/£5
€5/£5
SPELLING MISTAKE & TITLE CHANGE
n/a
FREE
n/a
GOVERNMENT TAX REFUND FEE
€20/£16
€20/£16
n/a
FLIGHT CHANGE FEE
€70/£60*
€70/£60*
€70/£60*
MISSED DEPARTURE FEE
n/a
n/a
€100/£85
*per passenger
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INVOLUNTARY REFUNDS

In the event you have experienced flight disruption and you wish to request a refund of your unflown flight, please click here.

VOLUNTARY REFUNDS

For voluntary refunds of flights purchased via www.cityjet.com or the CityJet Call Centre please click here. For voluntary refunds purchased through any other authorised agent, please contact the company you purchased your flight from.

Connecting Flights

If you are travelling with CityJet as part of a journey connecting with our partners Air France or KLM, your baggage allowance details are included on the ticket you purchased.
If you wish to travel with additional baggage, any applicable fees will be applied at the airport. It is not possible to add these fees online either with CityJet, Air France, or KLM