Fees, refunds & changes

Require a refund or ticket change? Our team is on hand to help, please see below some useful information on the fee's and charges involved with changing your flight.

For bookings made on cityjet.com, you can manage your booking here 

Fees refunds changes

BOOKING FEES

BOOKING
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
TICKET FEES
NO FEE
€15/£15*
€25/£25*
CARD PAYMENT FEES
3%
3%
3%
PAYPAL FEES
NO FEE
N/A
N/A
Unaccompanied minor (5-11 years)
n/a
€90/£75
€100/£85
Unaccompanied minor (12-15 years)
n/a
€90/£75
€100/£85
GROUP BOOKING FEE
n/a
€100/£85
n/a
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BAGS & EQUIPMENT

Travelling to or from Amsterdam? Unfortunately additional baggage is not available online. In the event you exceed your CityJet Baggage Allowance, the KLM baggage rates will be applied at the airport. Check here for further information.

BAGS & EQUIPMENT
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
1ST BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
2ND BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
3RD BAG OVER THE BAGGAGE ALLOWANCE
€30/£25
€40/£35
€40/£35
HEAVY BAG BETWEEN 20KG AND 32KG
n/a
€70/£60
€70/£60
LARGE BAG >158CM<300CM
n/a
€70/£60
€70/£60
ADDITIONAL CABIN BAG
n/a
€40/£35
€50/£42
GOLF BAG
n/a
€40/£35
€50/£42
HUNTING TROPHIES
€40/£35
€40/£35
€50/£42
SPORTING EQUIPMENT
€40/£35
€40/£35
€50/£42
MUSICAL INSTRUMENT
€40/£35
€40/£35
€50/£42
BICYCLE
€50/£42
€50/£42
€60/£52
SURF BOARD
€50/£42
€50/£42
€60/£52
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*Baggage fees are non refundable.

CHANGES & CANCELLATIONS

CHANGES & CANCELLATIONS
WWW.CITYJET.COM
CONTACT CENTRE
AIRPORT TICKET OFFICE
NAME CHANGE FEE
n/a
€100/£85
€100/£85
INFANT REBOOKING FEE (NO SEAT)
€5/£5
€5/£5
€5/£5
SPELLING MISTAKE & TITLE CHANGE
n/a
FREE
n/a
GOVERNMENT TAX REFUND FEE
€20/£16
€20/£16
n/a
FLIGHT CHANGE FEE
€70/£60*
€70/£60*
€70/£60*
MISSED DEPARTURE FEE
n/a
n/a
€100/£85
*per passenger
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CHANGES & CANCELLATIONS DUE TO PERSONAL ILLNESS

Unfortunately there are times when you are unable to travel. In the event you or an immediate family member are affected by illness, we will provide the following assistance:

You can change all passengers on your flight reservation free of charge on presentation of suitable documentation issued by a hospital

You can change the name on your flight ticket (normal name change will apply)

For non refundable flight tickets we can provide full details of your fare paid and we recommend you submit your refund request to your travel insurance provider

CityJet consider the following as ‘immediate family members’:

Spouse, civil partner, children, adopted children, parents, step parents, grandparents, grandchildren, brothers, sisters, parents-in-law, brother or sister-in-law, son or daughter-in-law

CHANGES & CANCELLATIONS DUE TO DEATH OF A FAMILY MEMBER

If you have already commenced your journey with CityJet  and are affected by an immediate family bereavement please call our Contact Centre where we will assist you in returning home as quickly as possible.

If you have been affected by a bereavement within 28 days of your CityJet flights, we will provide a full refund of your flights minus an administration fee.

Please click here to request your refund and provide the following information:

Documentation confirming your relationship with the family member

Attached suitable documentary evidence (example: death certificate)

CityJet consider the following as ‘immediate family members:

Spouse, civil partner, children, adopted children, parents, step parents, grandparents, grandchildren, brothers, sisters, parents-in-law, brother or sister-in-law, son or daughter-in-law

We would like to express our deepest sympathy to you and your family and if there is anything further we can assist with please don’t hesitate to call us.

INVOLUNTARY REFUNDS

In the event you have experienced flight disruption and you wish to request a refund of your unflown flight, please click here.

VOLUNTARY REFUNDS

For voluntary refunds of flights purchased via www.cityjet.com or the CityJet Call Centre please click here. For voluntary refunds purchased through any other authorised agent, please contact the company you purchased your flight from.

ABOLISHMENT OF AIR PASSENGER DUTY FOR CHILDREN UNDER 16

The UK government have abolished Air Passenger Duty (APD) for children aged 12 to 15 travelling in the Economy Class cabin on or after 1 March 2016. 

We are working towards updating our website in order to reflect this change during the booking process, but currently 12 -15 years old are still being charged APD when booking on www.cityjet.com .
Customers travelling with 12 to 15 year olds in the Economy cabin on or after 1 March can contact our Contact Centre to make their APD exempt bookings. 
 
If you book on our website and the booking includes a child (children) aged 12-15 at the time of travel, departing from a UK airport then this child is (these children are) entitled to a refund of the APD. 
Please click here to submit for a refund. No administration fees are applied for this refund.

Connecting Flights

If you are travelling with CityJet as part of a journey connecting with our partners Air France or KLM, your baggage allowance details are included on the ticket you purchased.
If you wish to travel with additional baggage, any applicable fees will be applied at the airport. It is not possible to add these fees online either with CityJet, Air France, or KLM