Baggage Information

We understand that your baggage needs vary depending on where you’re going and how long you’re going for. When cabin baggage just isn’t enough, we’ve got plenty of options to choose from. Simply weigh them up, check in your bags and we’ll take good care of them.


Baggage

Baggage Claims

Ireland:  01 536 9711
UK:  020 76 60 60 60 
France:  0974 75 00 75 
Netherlands:  026 201 8004  
Germany:  06 98 67 98 105 
Belgium:  02 620 04 95 
Italy:  06 99748002 
Rest of World:  00 353 1 536 9711

Trace your baggage using your baggage claim number.

CABIN BAGGAGE ALLOWANCE

You are permitted to take one piece of cabin baggage and one small personal item (laptop bag, hand bag, shopping bag) on board within the following dimensions:

AVRO RJ85 - 55cm  X 35cm  X 25cm – 12 kgs
ATR - 47.5cm X 35cm X 20cm- 12kgs
Embraer E195 - 55cm X 25cm X 35cm- 12kgs

Due to space limitations on full flights, we may have place your cabin baggage in the aircraft hold at no additional cost to you. This baggage will be available for collection on arrival at the aircraft steps. In some airports you may have to collect your bag from the arrivals carousel for airport safety reasons. You will be advised by the cabin crew.

Over sized cabin baggage in excess of the above permitted weight and dimensions will be tagged and placed in the aircraft hold and may incur additional charges at the boarding gate
Additional small musical instruments may be carried in the cabin if space is available and at the discretion of the cabin crew.

Governments and Airport Authorities have directed that for security reasons, all knives, sharp objects or cutting implements of any kind whether metal or otherwise and some sporting goods must be placed in your checked baggage. 'Sporting goods' include but are not limited to: sporting bats, snooker cues, hurley or hockey sticks, tennis rackets and catapults. If you are carrying any such item, they must be packed in your checked baggage.

Connecting Flights

If you are travelling with CityJet as part of a journey connecting with our partners  KLM, your baggage allowance details are included on the ticket you purchased.
If you wish to travel with additional baggage, any applicable fees will be applied at the airport. It is not possible to add these fees online either with CityJet or KLM.

If you are travelling with Air France via Paris Charles de Gaulle airport, please contact Air France directly for any baggage enquiries.
 
If you are travelling with Brussels Airlines via Brussels airport, please contact Brussels Airlines directly for any baggage enquiries

LIQUIDS IN CABIN BAGGAGE

As per EC Regulation 1546/2006 only very small quantities of liquids and gels may be brought through passenger screening. Containers must be no more than 100 millilitres capacity and held in a transparent re-sealable plastic bag (which must be sealed). Bags must be less than 1 litre capacity (approx. 20cm x 20cm). 1 plastic bag is allowed per passenger. Medicines, Special Diet Products and Baby Foods are allowed if essential for use during the trip and passengers may be asked to prove that these products are genuine.

CHECKED BAGGAGE ALLOWANCE

FARE TYPE
NUMBER OF PIECES
MAXIMUM WEIGHT
CITYFLEX
1
20kg per piece
CITYVALUE
1
20kg per piece
CITYPREMIUM
1
20kg per piece
INFANT
1
10kg per piece, plus one buggy/ pushchair
A maximum weight limitation of 32kgs applies to all pieces of checked baggage.
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Any additional pieces of baggage in excess of your allowance may be liable for additional charges. Please check here
Note: if your flight is being serviced by a partner airline and you wish to add additional baggage or sporting equipment, unfortunately it is not possible to add these fees online and will be added at the airport.

SPORTING EQUIPMENT

Sporting Equipment  refers to large pieces such as surf boards, bicycles, hunting trophies, golf clubs, and is excluded from your checked baggage allowance. Details of the sporting equipment charges are available here

A bicycle should be properly packed, and due to aircraft restrictions we request that you inform us of your intention to bring a tandem bike when you make your reservation.

(*For operational reasons, restrictions may apply for groups, who are strongly advised to contact the CityJet Call Centre in advance of travel. We reserve the right to modify at any time our policy on carriage of sporting equipment.)

SURF BOARDS

Surf boards are subject to sporting equipment fees
Avro RJ85- Maximum length 2 metres
ATR- Not permitted

GOLF CLUBS

Golf Clubs can be carried in addition to your baggage, for fees applicable please see here.

MUSICAL INSTRUMENTS

Small musical instruments such as violins may be taken on board.
An additional seat can be purchased on board for a cello. Please contact our Call Centre for further information. Due to space restrictions, CityJet cannot accept double bases in a separate seat in the cabin. Due to the fragile nature of large musical instruments CityJet does not accept liability for any damage caused to such items during loading. For fees applicable please see here.

WEDDING CAKES & DRESSES

We are more than happy to facilitate the carriage of dresses and cakes, however we do require prior notice to ensure the operating crew of the aircraft are informed in advance. Please read the following guidelines.

Your cake must fit in the overhead compartments.

Your cake will be required to be security screened at the airport.

Please ensure the cake is packed carefully in order to prevent damage.

A wedding cake is included in your cabin baggage allowance.

We will carry your dress on board once it is a reasonable size.

Depending on space on the day the cabin crew will store your dress in the onboard crew lockers.

It is your responsibility to ensure the dress is packed carefully in order to prevent damage.

CityJet do not accept any liability for damage to either wedding dresses or cakes

CARGO

We offer full service options to the freight forwarding, courier and mail industry across our network.
Dedicated Repatriation service. CityJet recognises the sensitive nature of dealing with the bereaved and those assisting them for the repatriation of Loved Ones. Arrangements for the transportation can be made with our specialist department who are familiar with all procedures and documentation requirements to ensure a smooth and respectful transfer. Preferential Arrangements can also be made for Family & Friends wishing to travel with loved ones. Please contact us for more information +44 (0)2085870987

DANGEROUS ARTICLES IN BAGGAGE

1 Without prejudice to applicable safety rules, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:

1.1. GUNS, FIREARMS AND OTHER DEVICES THAT DISCHARGE PROJECTILES – DEVICES CAPABLE, OR APPEARING CAPABLE, OF BEING USED TO CAUSE SERIOUS INJURY BY DISCHARGING A PROJECTILE, INCLUDING:
a) Firearms of all types, such as pistols, revolvers, rifles, shotguns
b) Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
c) Component parts of firearms, excluding telescopic sights
d) Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
e)Signal flare pistols and starter pistols
f) Bow, cross bows and arrows
g) Harpoon guns and spear guns
h) Slingshots and catapults

1.2. STUNNING DEVICES – DEVICES DESIGNED SPECIFICALLY TO STUN OR IMMOBILISE,INCLUDING:
a) Devices for shocking, such as stun guns, tasers and stun batons
b) Animal stunners and animal killers
c) Disabling and incapacitating chemicals, gases and sprays, such as mace,pepper spray, capsicum sprays, tear gas, acid sprays and animal repellent sprays

1.3. OBJECTS WITH A SHARP POINT OR SHARP EDGE – OBJECTS WITH A SHARP POINT OR SHARP EDGE CAPABLE OF BEING USED TO CAUSE SERIOUS INJURY, INCLUDING:
a) Items designed for chopping, such as axes, hatchets and cleavers
b) Ice axes and ice picks
c) Razor blades
d) Box cutters
e) Knives with blades of more than 6cms
f) Scissors with blades of more than 6cms as measured from the fulcrum
g) Martial arts equipment with a sharp point or sharp edge
h) Swords and sabres

1.4. WORKMEN’S TOOLS – TOOLS CAPABLE OF BEING USED EITHER TO CAUSE SERIOUS INJURY OR TO THREATEN THE SAFETY OF THE AIRCRAFT, INCLUDING:
a) Crowbars
b) Drills and drill bits, including cordless portable power drills
c) Tools with a blade or a shaft of more than 6 cms capable of use as a weapon,such as screwdrivers and chisels
d) Saws, including cordless portable power saws
e) Blowtorches, Bolt guns and nail guns

1.5. BLUNT INSTRUMENTS – OBJECTS CAPABLE OF BEING USED TO CAUSE SERIOUS INJURY WHEN USED TO HIT, INCLUDING:
a) Baseball and softball bats
b) Clubs and batons, such as billy clubs, blackjacks and night sticks
c) Martial arts equipment

1.6. EXPLOSIVE AND INCENDIARY SUBSTANCES AND DEVICES – EXPLOSIVES AND INCENDIARY SUBSTANCES AND DEVICES CAPABLE, OR APPEARING CAPABLE, OF BEING USED TO CAUSE SERIOUS INJURY OR TO POSE A THREAT TO THE SAFETY OF AIRCRAFT,INCLUDING:
a) Ammunition
b) Blasting caps
c) Detonators and fuses
d) Replica or imitation explosive devices
e) Mines, grenades and other explosive military stores
f) Fireworks and other pyrotechnics
g) Smoke-generating canisters and smoke generating cartridges
h) Dynamite, gunpowder and plastic explosives

CITYJET HOLD BAGGAGE LIST OF PROHIBITED ARTICLES
Passengers are not permitted to carry the following articles in their hold baggage:
Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
 – Ammunition 
– Blasting caps 
– Detonators and fuses 
– Mines, grenades and other explosive military stores 
– Fireworks and other pyrotechnics 
– Smoke-generating canisters and smoke-generating cartridges
 – Dynamite, gunpowder and plastic explosives
– Samsung Galaxy Note 7
-  E cigarettes
- Christmas crackers


***Safety Warning***
Due to recent Irish Aviation Authority advisements regarding Galaxy S7 Note power issues, we are advising all CityJet passengers to please refrain from using the phone on-board.
We kindly ask that you switch the phone off before boarding and avoid powering it up until after you have safely disembarked the aircraft. Please keep the phone on your person for the duration of the flight and inform  cabin crew if you feel the device is overheating in any way.
Thank you for your patience and co-operation.

DELAYED BAGGAGE

In the unlikely event your checked baggage is delayed, you can track the status of your bag and update your contact details:

DELAY OR DAMAGE CLAIMS

If your baggage is delayed or damaged, CityJet’s liability is limited under The Montreal Convention 1999. If you hold personal travel insurance, CityJet recommends that you contact your travel insurance provider regarding any claims.
In the event you do not hold travel insurance, please submit your claim in writing or online – Contact Us here including the following details:
The Baggage File Reference number you received at the airport
Your baggage tags receipts
Any receipts or quotations for essential interim expenses (Receipts are required for audit purposes)

DAMAGE BAGGAGE

CityJet are not responsible for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear, or for water damage to non-waterproof baggage.

MISSING ITEMS FROM YOUR BAGGAGE

In the event you notice any items missing from your checked baggage, you will be required to contact your local police authority to declare those items missing. Please submit the police report along with your baggage file reference and your baggage tag receipts for assessment