Booking Fees and Card Payment Fees are non refundable. If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than CityJet please contact that airline.
This form is for flight ticket refunds only.
Regulation EC261/2004 outlines that compensation is not applicable to flight disruption as a result of extreme weather conditions. However if you have incurred additional expenses (hotel or meals) please submit a separate claim along with supporting receipts here /customer-support/customer-care/
If you have incurred indirect expenses please submit your claim to your travel insurance provider