CUSTOMER CARE

Please contact us using the form below for the fastest response time.

We would like to thank all our customers for their patience and understanding over the past few days
We understand that this has been a very frustrating time for those trying to return home and we would also like to apologise to all our customers for the flight disruption you have experienced
 
Our Customer Support Operation will resume normal working hours from Monday and we endeavour to reply to customers who have submitted claims or refunds over the next 5-10 days 
 
Regulation EC261/2004 outlines that compensation is not applicable to flight disruption as a result of extreme weather conditions. However if you have incurred additional expenses (hotel or meals) please submit your claim here along with supporting receipts.
If you have incurred indirect expenses please submit your claim to your travel insurance provider

Cus

Select the reason for your message

Your message

Your identity

Full name
Telephone
Email

Your trip

Flight number
Booking reference

In the event your claim requires reimbursement of costs, please include your IBAN and BIC bank details available on your bank statement.
This will allow us to efficiently process your claim.

Please attached all relevant receipts/ documentation

BIC
IBAN
Beneficiary name
Bank name & address
Attach file

Body...