Please contact us using the form below for the fastest response time.

Please be advised that we are currently working through a significant backlog of queries and it can take up to 30 working days to receive a reply.

Any questions relating to Air France, SAS, Brussels Airlines, KLM or Aer Lingus flights should be sent directly to their respective Customer Services’ as CityJet cannot provide any assistance for bookings made on those airlines.
If you have already submitted a response and are yet to receive a reply within the advised waiting time we would request you refrain from submitting another query as it will further delay our response.


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Your identity

Full name

Your trip

Flight number
Booking reference

In the event your claim requires reimbursement of costs, please include your IBAN and BIC bank details available on your bank statement.
This will allow us to efficiently process your claim.

Please attached all relevant receipts/ documentation

Beneficiary name
Bank name & address
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