Please contact us using the form below for the fastest response time.
We would like to thank all our customers for their patience and understanding over the past few days
We understand that this has been a very frustrating time for those trying to return home and we would also like to apologise to all our customers for the flight disruption you have experienced
Our Customer Support Operation will resume normal working hours from Monday and we endeavour to reply to customers who have submitted claims or refunds over the next 5-10 days
Regulation EC261/2004 outlines that compensation is not applicable to flight disruption as a result of extreme weather conditions. However if you have incurred additional expenses (hotel or meals) please submit your claim here along with supporting receipts.
If you have incurred indirect expenses please submit your claim to your travel insurance provider