Contact Us

Ireland (IE)

Telephone: 01 536 9711
Monday-Friday 07:00-19:00
Saturday- 08:00-16:00
Sunday- 08:00-18:00(GMT)
Calls are local rate

France (FR)

Telephone: 056 780 60 84 (0.35 €/min)
Monday-Friday 08:00-20:00
Saturday- 09:00-17:00
Sunday- 09:00-19:00 (GMT)
Calls are local rate

United Kingdom (UK)

Telephone: 0203 48 11 259 (0.10 £/min)
Monday-Friday 07:00-19:00
Saturday- 08:00-16:00
Sunday- 08:00-18:00(GMT)
Calls are local rate

Italy (IT)

Telephone: 06 452 36 910
Monday-Friday 08:00-20:00
Saturday- 09:00-17:00
Sunday- 09:00-19:00 (GMT)
Calls are local rate

Netherlands (NL)

Telephone: 020 79 46 691 (1.30 €/call)
Monday-Friday 08:00-20:00
Saturday- 09:00-17:00
Sunday- 09:00-19:00 (GMT)
Calls are local rate

Belgium (BE)

Telephone: 02 894 82 88 (0.30 €/min)
Monday-Friday 08:00-20:00
Saturday- 09:00-17:00
Sunday- 09:00-19:00 (GMT)
Calls are local rate

All other countries

Telephone: 00 353  1 536 9711
Monday-Friday 08:00-20:00
Saturday- 09:00-17:00
Sunday- 09:00-19:00 (GMT)
Calls are local rate



If you are submitting a new claim, please complete the form below.
 
If you have already submitted an email or a webform and have received a case number, there is no need to resubmit your claim, as this may cause a further delay due to duplication.

Each correspondence we receive from our customers is important to us, and receives individual attention.

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Your trip

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In the event your claim requires reimbursement of costs, please include your IBAN and BIC bank details available on your bank statement.
This will allow us to efficiently process your claim.

Please attached all relevant receipts/ documentation

BIC
IBAN
Beneficiary name
Bank name & address
Attach file

CityJet is signed up to the services of The Retail Ombudsman, Airline Dispute Resolution and is therefore willing to submit itself to its ADR procedure
For further information please click here

Baggage Claims

Ireland:  01 536 9711
UK:  020 76 60 60 60 
France:  0974 75 00 75 
Netherlands:  026 201 8004  
Germany:  06 98 67 98 105 
Belgium:  02 620 04 95 
Italy:  06 99748002 
Rest of World:  00 353 1 536 9711

Trace your baggage using your baggage claim number.

Head Office


CityJet DAC registered address:
Swords Business Campus Balheary Road, 
Swords 
Co Dublin 
Ireland

Telephone: +353 (1) 8700 100
info@cityjet.com
Registered No: 193772