I.T. Helpdesk Administrator

Reporting directly to the I.T. Manager, primary duties and responsibilities are to:

•    Provide first line technical support and guidance to customers, predominantly by taking Service Desk telephone calls.
•    Resolve calls where possible and/or ensure they are reported to the relevant person within IT.
•    Ensure that every call taken is logged.
•    Maintain all inventory records, ensuring they are kept up to date at all times.
•    Monitor all loan equipment from IT.
•    Assist with rollouts, laptop/PC builds, desk moves, new users etc
•    Any other related tasks as assigned


Qualifications

•    Working Knowledge of Microsoft XP, Microsoft Office, Lotus Notes, PC/Laptop hardware.
•    2 years customer service or help-desk experience.
•    Experience of disk imaging products ( Norton Ghost, DriveImage ).
•    Knowledge of Anti-viral/Anti-spam software.


Please forward a C.V. by Friday the 16th of May 2008 to:

Gwen Rogan,

Recruitment Specialist,

CityJet,

Swords Business Campus,

Balheary Road,

Swords, Co.

Dublin or by email to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it


CityJet is an equal opportunities employer