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CityJet is committed to ensuring that your privacy is protected.


This privacy policy explains how we collect information through our website, how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Legal Obligations:

CityJet strives to secure and protect customer data within the limits of Irish law & Irish Data Protection Act 1988.  Certain information is required by us in order to enable a reservation and establish a contract of carriage. 

Collection of Personal Data:

The information we collect and how we use it: When you make a booking we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date. We also need to know other information regarding your proposed journey, for example, the details of fellow passengers (including children).We gather this information to allow us to process your booking for an airline ticket. The relevant information is then used by us, to book airline tickets and to communicate with you on any matter relating to your booked tickets and proposed journey in general.

APIS - Advance Information on Passengers

e-Borders is an advanced passenger information programme which collects and stores information on passengers entering and leaving the United Kingdom. The information of the passengers and crew is collected by CityJet, and then passed on to the e-Borders programme for addition to the to a database.API data includes information in a passenger's passport or travel document as well as other information.The API data includes information on the machine-readable zone on your passport:

  • Family name and first name
  • Date of birth and gender
  • Passport number
  • Country that issued the passport
  • Passport expiry date
  • Nationality
  • Country of residence (for travel to the United States only)

The APIS data is collected at the following stages of a passenger's journey: - During online check-in - During kiosk check-in - During airport check-in

click here for more information on e-Borders.

In order to help us provide you with the best possible service, you may also choose to create a Profile on our site.This service will give you fast personalised access to your personal details in our booking flow.  You can also view past bookings.   Registered Profile users will also be asked to provide us with certain information by completing a user profile.  CityJet may send Profile users information on services and special offers which we think they may find of interest.

Site Tracking & Advertising:

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. This software does not enable us to capture any personal passenger information, and statistics will not include information that can be used to identify any individual.We contract with online partners to help manage and optimise our business online and to help us measure the effectivenesss of our advertising and how visitors use our site.  To do this we use pixel tags and cookies on the pages of our site.  The information gathered through this technology allows us to learn more about purchasing behaviour and visits to our site.  If you would prefer not to help us learn through this type of tracking, you can "opt out" by identifying which browser you are using and referring to the relevant browser manufacturer's website.

Direct Marketing by eMail:

We may use e-mail delivery and marketing companies to send e-mails that you have consented to receive, these will include information about special features of our website or other related services, products or special offers we think may be of interest to you. If you would rather not receive this information, you can click the "unsubscribe" text link at the bottom of the email.

Payment Protection:

Purchasing on the CityJet website is safe and secure.We take the security and safety of all transactions with CityJet very seriously. We have in place a secure online payment method using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. With this technology, the transfer of your data cannot be captured by any unauthorized partyPopular browsers have an SSL mode which is automatically activated when you enter a secure site such as CityJet's online booking page: all information on your window becomes encrypted between your computer and our Web site, protecting your direct communication. CityJet will keep your information confidential.

Updating your details If any of the information that you have provided to CityJet changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by emailing us at

Your consent:

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information. Continued use of the service will signify that you agree to any such changes.Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. 

How to contact CityJet: We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to