Enhanced website digital travel tools for passengers


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CityJet enhances website with digital travel tools for passengers

3rd February 2012

CityJet adds manage your booking tool, flight status feature, and mobile check-in

CityJet, the airline that flies from the heart of London, has today added a Manage Your Booking enhancement to its online booking services together with a Flight Status tool. The two new improvements sit alongside CityJet’s online check-in and e-ticket services, offering customers a seamless, efficient and personal experience online.

The Manage Your Booking tool, available at www.cityjet.com/manage-your-booking, gives customers control over their bookings, allowing them to modify fight details; change seats; upgrade their travel class; request ticket refunds and more.   By entering their ticket or booking number and their surname online, it’s easier than ever for CityJet customers to manage their flight booking. Flying Blue customers can also use the service by entering their membership details.

The Flight Status feature, available at www.cityjet.com/flight-status, gives passengers real-time updates on flight number; boarding gate number and departure and arrival times.

The airline’s mobile offering currently allows customers to check in and view their flight status from their phone. By March 2012, CityJet will have increased mobile services to include booking flights and managing reservations as you can now do online.

CityJet operates non-stop services to 17 European destinations, including Edinburgh, Florence and the newly added Brest, in Brittany. City Airport is located in the heart of London and allows a 15 minute check-in, meaning travellers experience a stress-free start to their trip.
Andrè Cini, CityJet CCO says:

‘We are constantly looking for ways to improve the service we offer to our passengers, across all contact points of interacting with them. The Manage Your Booking and Flight Status tools only enhance the quality experience all our customers expect from CityJet, making flying with us even easier and more accessible.”

APRIL 2014 UPDATE - CityJet is currently in the process of updating its mobile offering.  Check back soon for more details!