Travel Information

Special assistance

Special Assistance

From the airport to your destination arrival,  customer service and special assistance for our customers with disabilities

Check in

Check-in & Boarding

Information on our check-in and boarding policy and helpful tips to ensure your trip goes smooth and fast.

Baggage information1

Baggage Information

On CityJet your first checked bag flies for free. Find all the details for your checked and carry-on baggage.

Disruption1

Flight Disruption

Flight disruption is something we try and prevent  but in the event your flight does face disruption  we are on hand to help.

Documents

Travel Documents

At various points during your journey you will be required to prove your identity with a valid travel document.  Be prepared to avoid delays at the airport.

Airport

Fees,refunds & changes

Require a refund or ticket change? Our team is on hand to help, please see below some useful information on the fee's and charges involved with changing your flight.

Children

Flying with kids

Traveling with children? Rest assured our inflight and airport crew will be on hand to help make the trip a comfortable one for your child, and a peaceful one for you.

In flight

In-flight Experience

Flying  on our network provides you with the best that  air travel has to offer with  free drinks and snacks on-board our aim is to make your trip the ultimate  experience.