Terms and conditions

1. Identification for Travel / Travel Documents

It is the responsibility of each passenger to present valid required travel documentation and visas that comply with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into, or through which you transit.

Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. Cityjet reserves the right to refuse carriage if you have not complied with these requirements, if your travel documents do not appear to be in order, or if you do not permit us to take copies thereof.

All passengers on Cityjet flights are required to present official identification documents (passports or national identification document) at check-in and/or at the gate. This is required in order to allow our staff to verify that the passenger who is booked on the flight is actually the passenger who is checking in, and that he/she is in possession of the documents required by immigration services.

You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations and travel requirements of countries to be flown from, into or through which you transit.

Failure to present the required documentation will result in passengers being refused travel without refund. Substitute documents will not be accepted.

All passengers using on-line check-in facilities must have valid photo ID. Passengers must present valid photo-ID at check-in for all flights and Domestic flights within the UK.

All passengers (including UK citizens), travelling to/from the UK require a valid passport, a UK ID card will be refused at check-in.

Citizens of Ireland must carry some form of official photo identification. The following forms of photo identification are acceptable: 

- Valid Passport 
- Drivers licence with photograph 
- Work ID with photograph 
- National ID card / Government issued photo ID cards
-  Bus pass with photograph 
- Social security cards with photograph 

| Citizens of Ireland and the UK under the age of 16, do not need a photo ID, if travelling with their parent/guardian. 
| Citizens of countries other than Ireland and the UK must produce a valid passport and visa where applicable, for travel between Ireland and the United Kingdom.

For  travel between all other countries, including Schengen, the following are accepted:

- Valid passport 
- Valid national ID with photo 
- Children under the age of 16 (including infants) must have their own passport or ID Card unless they are included on the passport with whom they are travelling

Note: Schengen Agreement:

The Schengen Area is a group of twenty-five European countries which have abolished all border controls between each other. All EU members except Ireland and the United Kingdom are required to implement Schengen. Implementing the Schengen rules involves eliminating border controls with other Schengen members while simultaneously strengthening border controls with non-member states.

A passport or an EU approved national identity card should always be carried when travelling, since identity checks can be done at places like airports and hotels and by the police. This depends on national rules and varies between countries. Occasionally, regular border controls are used between Schengen countries.

2. Baggage Information

Certain items are not permitted for carriage in checked or unchecked baggage. These are listed below under the details of "Dangerous Articles in Baggage".

Do not accept any item given to you by a third party.

2.1 Checked Baggage:
From 1st November 2012, the following hold baggage allowance applies

For baggage pricing table please click here

CitySaver allows you to take one cabin baggage with you but does not include any check-in luggage. If you wish to check in hold luggage (1 x 23kg allowance), you can purchase online for €15 during the online check-in process or by visiting Manage Your Booking. Should you decide to purchase luggage allowance at the airport, the cost will be €30 per checked-in bag. Alternatively you can upgrade to CityValue for only £20/ €20 per leg and benefit not only from the free check-in bag but also the ticket change, the seat choice and earn some miles.

CityValue and CityFlex passengers may check in 1 piece of baggage weighing up to 23kg free of charge.

CityPremium passengers may check in 2 pieces of baggage, each weighing up to 23kg.

An additional charge of EUR 70 may be charged when exceeding the 23kg allowance.

Note:  A weight limit of 32kg applies on any individual item of checked baggage


2.2 Dimensions, number of bags and weight 

All baggage you do not check in but take with you in the the cabin is called hand baggage. You can stow this baggage in the overhead baggage compartment or under the seat. Flights operated by CityJet aircraft have limited storage space in the cabin, and so we may ask you to put your hand baggage in the hold. We advise you to minimise your hand baggage as much as possible.

CityJet Charter flights

Different baggage rates and charges may apply for charter flights, please consult your tour operator for details.

Air France-KLM Connecting flights baggage allowance:

If you have a connecting flight with Air France-KLM, you can find out what your exact baggage allowance is by checking the handy baggage allowance calculator on www.airfrance.ie  or www.airfrance.co.uk 
Click here to calculate your baggage allowance.

Flying Blue Flying Blue members with Silver, Gold, or Platinum status, or SkyTeam Elite/ Elite Plus members can transport one additional bag of up to 23kg, whatever their travel class.

CityJet requires that all checked baggage is clearly identifiable with your name, address, destination and contact numbers or alternatively your flight confirmation number. Labels for this purpose are available at the CityJet check-in counters at the airport. Remember to remove labels from previous flights. Failure to comply with these requirements could result in the delayed delivery of your baggage.

When checking in, a destination label is affixed to each baggage item. Receipts for these labels are then given to you. Make sure that the label indicates the correct destination, the correct flight number, and that your baggage is checked in all the way to your final destination if you have connecting flights. Keep your baggage label receipts safe. This measure means any lost baggage items can be found more easily.

CityJet does not accept responsibility for any damage caused to or as a result of damage caused to the following items:
- Items that protrude from luggage such as wheels, luggage feet and handles
- Items of a fragile (musical and sporting equipment) or perishable nature
- Over packed bags
- Loss of external locks, zips, pull straps or security straps
- Manufacturer's defects
- Baggage accepted after the check-in closure time.
- Baggage containing valuable items.
- Designer Baggage
- Umbrellas.
- Child's pushchair/buggy.

Any minor damage to such items which does not affect the functionality of the item will not be compensated for. The passenger will be deemed to have accepted the risk that such minor damage can and may occur. These items are only carried on a limited release basis; (ie. Entirely "at your own risk" for loss, damage or delay). Passengers should ensure that they have suitable private insurance cover for their journey.

For sporting equipment including golf bags see 2.6 below.


2.2 Packaging:

Try to use hard-shell baggage, and always lock it.

Fragile Items:
Passengers must ensure that all fragile items (including but not limited to Sports Equipment, Musical Instruments, Computers / Laptops, Art, Infant Equipment, paintings,  bottles, china, etc are packaged adequately for Air Travel.
Should an item be deemed to be unsuitably packaged CityJet can refuse to accept it.

Valuables:
CityJet accepts no responsibility for any of the following items included in Checked Baggage;  money, jewellery, valuable / designer items, cameras, computers, keys, mobile phones (must be switched off), personal electronic devices (such as iPods, / mp3 players / PDA's etc), medication, ID papers, passport, important documents, etc.  These items are carried on a limited release basis; (ie. "at your own risk" for loss, damage, or delay). Passengers should ensure that they have suitable private insurance cover for their journey.

Passengers should not check-in essential items such as car keys or medicine that is required within 24 hours. These items should be carried in hand-baggage.

Upon Arrival
All baggage items look alike! Take the time to check that you are reclaiming your own baggage items by:
- checking your name
- comparing the label number affixed to your baggage with the number on the receipt you were given at check-in.
Upon arrival, remove the previous destination address labels so as to avoid any confusion the next time you travel.
  
2.3 Infant Equipment:

Infant Equipment including but not limited to prams, buggies, cots, and car seats are not designed for carriage by air. It is possible to carry such items to the aircraft and such items will be loaded as checked baggage at that time. CityJet carries such items on a 'Limited Release' (i.e. entirely 'at your own risk' for loss, damage, or delay) basis. Passengers should therefore ensure that they have suitable private insurance cover for their journey.
Infants, under the age of 2, benefit from 10kg baggage allowance, free transport of a stroller and a cabin bag.

2.4 Cabin/Hand Baggage:

For the comfort and safety of all passengers CityJet must restrict cabin baggage to one piece per passenger of maximum 12kg, check dimensions below, and one personal item: a handbag/purse or a briefcase or a camera bag or a laptop.

Cabin /Hand baggage may be labelled at check-in and must weigh under 12kgs in total.
This allowance is subject to restrictions and conditional on operational constraints on the day of travel, it may be necessary to place cabin baggage in the aircraft hold. 

Cabin / Hand baggage must be small enough to fit in an overhead compartment or under your seat. Cabin baggage that exceeds the dimensions and maximum weight allowed or will not fit under the seat or in an overhead compartment will not be accepted in the passenger cabin and must be carried in the aircraft hold as checked baggage. 

Dimensions:
Hand baggage must comply with the following dimensions to qualify as acceptable for transport in the aircraft cabin:

Avro RJ85 aircraft, hand baggage dimensions: 55cm length x 35cm height x 25cm width.

Fokker 50 aircraft, hand baggage dimensions: 47.5cm length x 35cm height x 20cm width.

Wheels and handles must be included in the total dimensions. 

Governments and Airport Authorities have directed that for security reasons, all knives, sharp objects or cutting implements of any kind whether metal or otherwise and some sporting goods must be placed in your checked baggage.

'Sporting goods' include but are not limited to: sporting bats, snooker cues, hurley or hockey sticks, tennis rackets and catapults. If you are carrying any such item, they must be packed in your checked baggage.

2.5 Cabin/Hand Baggage Security regulations:

As per EC Regulation 1546/2006 only very small quantities of liquids and gels may be brought through passenger screening. Containers must be no more than 100 millilitres capacity and held in a transparent re-sealable plastic bag (which must be sealed). Bags must be less than 1 litre capacity (approx. 20cm x 20cm). 1 plastic bag is allowed per passenger. Medicines, Special Diet Products and Baby Foods are allowed if essential for use during the trip and passengers may be asked to prove that these products are genuine. For more information check 2.6

2.6 Sporting Equipment:
Sports Equipment (skis, surfboard,music instrument if reasonable size etc) is considered as normal baggage and is thus included in the set allowance. An additional piece is charged at the additional piece rate if applicable (see 2.1).

Exception : Surfboards measuring more than 107 and 200cm, scuba tank and oversize bag >158cm (= sum of 3 dimensions) : €75 fee per piece on all CityJet operated flights.

One piece of golf equipment per person is carried free of charge *(maximum weight 23 kg) in addition to the set allowance of 1 piece of checked baggage.

Exception: On flights to Milan which we operate under a codeshare basis the total weight of both the checked baggage and golf equipment must be no more than 23kg.
 
Sporting Equipment (including but not limited to golf clubs, surf boards, skis), must be properly protected for carriage in the aircraft hold.

A bicycle should be properly packed and is considered as 1 piece of 158 cm regardless the actual size. (Bicycles and tandems will be charged at €55 for all CityJet flights)  

A bicycle should be properly packed, and due to aircraft restrictions we request that you inform us of your intention to bring a tandem bike when you make your reservation.

(*For operational reasons, restrictions may apply for groups, who are strongly advised to contact CityJet Customer Care in advance of travel. We reserve the right to modify at any time our policy on carriage of golf clubs and other sporting equipment.)

3. Carriage of Infants

Infants under the age of 2 years may fly on CityJet flights provided that they sit on an adult's lap (one infant per adult), restrained with an infant seatbelt. A fee is charged per sector . No baby / car seats are allowed in the cabin of the aircraft. A maximum number of infants is allowed per flight and aircraft type under our authorised conditions of carriage. If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for all of the journey.

4. Carriage of Unaccompanied Minors

On all CityJet operated services unaccompanied minors are accepted for travel from the age of 5 through 14 years inclusive. A fee is charged per sector. To avail of the Air France dedicated Planete Bleue service for minors please contact Air France-KLM reservations:

Ireland (IE)
Telephone: 0818 776 057
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

United Kingdom (UK)
Telephone: 0871 66 33 777
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

Belgium (BE)
Telephone: 32 (0) 70 22 24 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Netherlands (NL)
Telephone: 020 654 57 20
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Luxembourg (LU)
Telephone: 352 27 30 2006
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

France (FR)
Telephone: 3654
Opening hours:
Monday-Sunday 06:30-22:00

Italy (IT)
Telephone: 848 88 44 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Germany (DE)
Telephone: 01805830830
Opening hours:
Monday-Friday 08:00-20:00
Saturday-Sunday 09:00-17:00

All other countries 
Telephone: 00 44 871 66 33 777

Please note there is a maximum number of unaccompanied minors is allowed per flight and aircraft type under our authorised conditions of carriage.

5. Carriage of Young Persons

Young passengers aged 15 -17 inclusive may travel unaccompanied provided they travel as an adult. CityJet nor Air France will be responsible for, or provide any special assistance to these passengers and a corresponding Form of Indemnity must be signed by a parent/guardian at the point of departure. Without a completed Form passengers may be denied boarding. Young passengers aged 15 -17 inclusive who wish to avail of the Planete Bleue service may do so for an additional fee. Please contact Air France-KLM reservations on the following numbers:

Ireland
Telephone: 0818 776 057
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

United Kingdom
Telephone: 0871 66 33 777
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

Belgium
Telephone: 32 (0) 70 22 24 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Netherlands
Telephone: 020 654 57 20
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Luxembourg
Telephone: 352 27 30 2006
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

France
Telephone: 3654
Opening hours:
Monday-Sunday 06:30-22:00

Italy
Telephone: 848 88 44 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Germany (DE)
Telephone: 01805830830
Opening hours:
Monday-Friday 08:00-20:00
Saturday-Sunday 09:00-17:00

All other countries 
Telephone: 00 44 871 66 33 777

Please be aware that passengers under the age of 16 years will need their own passport to travel unless they are named on their parents' passport and that parent is travelling with them. Unaccompanied young persons may not escort minors aged 5-11. Children aged 2-11 must be accompanied by an escort of at least 18 years.

6. Travelling to the UK with children

Under Section 55 of the Borders, Citizenship and Immigration Act 2009 to safeguard and promote the welfare of children, you may be asked questions when you arrive at the UK border with children.  This duty is too protect vulnerable children and those who may be trafficked.

If you are travelling with a child (under 18) and are not the child's parent, or may appear not to be the parent (for example, if you have a different family name), you may be asked a few questions about your relationship with the child. 
These checks do not affect the right to freedom of movement for UK and other EEA citizens.

What you can do:
It will help if you carry evidence of your relationship with the child and/or the reason why you are travelling with the child. This evidence could include copies of:

• A birth or adoption certificate showing your relationship with the child.
• Divorce or marriage certificates if you are the parent but your family name is different from the child.
• If you are not the parent, a letter from the child's parent or parents giving authority for the child to travel with you and their contact details.

For more information, please visit the UK Border Agency website.

7. Special Assistance - General

Acceptance for carriage of passengers requiring special assistance; incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us.

Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.

Passengers requiring medication for any condition must ensure that they keep sufficient amounts upon their person for the duration of each flight in case it is required at any time.

Passengers are required to advise the airline in advance of travel if any assistance is required.

8. Wheelchair Assistance & reduced Mobility

Wheelchair Assistance
CityJet accepts without charge the carriage of wheelchairs*. Passengers may chose to make their reservation on-line or by calling Air France-KLM reservations reservations on the following numbers:

Ireland
Telephone: 0818 776 057
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

United Kingdom
Telephone: 0871 66 33 777
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

Belgium
Telephone: 32 (0) 70 22 24 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Netherlands
Telephone: 020 654 57 20
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Luxembourg
Telephone: 352 27 30 2006
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

France
Telephone: 3654
Opening hours:
Monday-Sunday 06:30-22:00

Italy
Telephone: 848 88 44 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Germany (DE)
Telephone: 01805830830
Opening hours:
Monday-Friday 08:00-20:00
Saturday-Sunday 09:00-17:00

All other countries 
Telephone: 00 44 871 66 33 777


*PLEASE NOTE: If you are travelling between Dundee and London City, unfortunately due to the operating aircraft type - the Fairchild Dornier 328 - we are unable facilitate passengers who require assistance to descend or ascend the aircraft steps and to get to their seat on board the aircraft. This is due to health and safety reasons relating to the accessibility on the aircraft. This aircraft type also operates some flights between Edinburgh and London City Airport. The aircraft type for a particular route is displayed in the online booking process in Step 2 'Flights', under the heading 'Flight Details'. Alternatively, please do not hesitate to contact our Call Centre for further assistance so our staff can assist in recommending the most suitable alternatives for your travel plans.

When booking on-line passengers requiring wheelchair assistance are asked to verify by telephone with our Call Centre the exact nature of the assistance required, whether or not they are bringing their own wheelchair with them, the type of wheelchair or battery powered mobility aid to be carried and the weight/dimensions of such items.


FOR VERIFICATION OF THE CARRIAGE OF WHEELCHAIRS/MOBILITY AIDS AND TO ENSURE THAT OUR AUTHORISED CONDITIONS OF CARRIAGE FOR PASSENGERS WITH SPECIAL REQUIREMENTS IS NOT EXCEEDED PLEASE Contact CityJet Reservations at LEAST 72 HRS PRIOR TO DEPARTURE. FAILURE TO DO SO MAY RESULT IN THE NON-ACCEPTENCE FOR TRAVEL.

9. Extension Seatbelts

Seat Belt extensions are available on all our aircraft. Passengers must advise Cabin Crew if they require a seat belt extension when boarding the aircraft. The seat belt extension cannot be pre-booked. Passengers requiring a seat belt extension will be prohibited from sitting at an exit row.

10. Medical Equipment

Limitations and restrictions apply per aircraft type.
Portable Oxygen can be provided to passengers free of charge.(*)
Passengers who wish to carry a portable oxygen concentrator for use onboard our aircraft,
are permitted to carry:
1). INOGEN One
2). EVERGO model 900
provided operational requirements are met.

(*) Only available on AvroRJ 85 operated flights.

Please contact Air France-KLM reservations at least 72 hours before departure on the following numbers:

Ireland (IE)
Telephone: 0818 776 057
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

United Kingdom (UK)
Telephone: 0871 66 33 777
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

Belgium (BE)
Telephone: 32 (0) 70 22 24 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Netherlands (NL)
Telephone: 020 654 57 20
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Luxembourg (LU)
Telephone: 352 27 30 2006
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

France (FR)
Telephone: 3654
Opening hours:
Monday-Sunday 06:30-22:00

Italy (IT)
Telephone: 848 88 44 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Germany (DE)
Telephone: 01805830830
Opening hours:
Monday-Friday 08:00-20:00
Saturday-Sunday 09:00-17:00

All other countries 
Telephone: 00 44 871 66 33 777

Note - Passengers are not permitted to carry their own portable oxygen bottles (with stored oxygen) on an aircraft either in the cabin or in the hold.

11. Travelling while Pregnant

For the safety and comfort of all pregnant women travelling by air, CityJet has introduced the following regulations:

Pregnant women can be accepted for travel up to the end of the 8th month of pregnancy. Flight during the 9th month is not recommended except under exceptional circumstances and only with written medical approval. Travel during the 9th month is at the discretion of the relevant station manager. Pregnant passengers are not to be seated in Emergency Exit seats.

12. Travelling with Animals

Live animals are not accepted on flights to Ireland and Great Britain, either in the hold or in the cabin with the exception of service dogs.

A guide dog may travel in the cabin if it accompanies a passenger who is dependent upon it and if it is properly harnessed. A minimum of 72 hours notice is required.

13. Use of Electronic Devices

The use of the following electronic devices is strictly forbidden for the duration of the flight:
- mobile phones including Blackberries & iPhones
- all devices requiring an aerial - such as portable radios,
- TV sets,
- walkie-talkies,
- remote-control toys,
- CD players with integrated radio
- wireless mouse

Mobile telephones;
Cellular phones must be turned off while onboard the aircraft at all times and in all cases. Cellular frequency waves can seriously disrupt the aircraft's instruments and communication lines with air traffic control.

Electronic devices:
All electronic devices must be switched off during take off and landing to eliminate interference in the navigation instruments of the onboard systems. The following devices can be used during the flight, as soon as the "Fasten your seat belts" signs have been switched off:
- laptop with CD-rom drive,
- iPods
- electronic games (such as Nintendo DS),
- video camera and camera,
- CD players,
- walkman (cassette).

14. Check-in & Boarding Information

At the check-in desk you must present a valid electronic ticket, with correct flight, date and name, and correct ID documentation. You should also possess all required visas or permits to leave/enter your point of origin and destination. If travelling on an international passport and needing an entry visa for its destination, you will be asked to wait a few minutes so that a mandatory photocopy of the passport and visa can be made, to be held on file for two weeks.

Please note that a residence permit or driving licence is not a valid form of identification. Please keep in mind that we also have weight and size restrictions concerning hand baggage.

Check-in times:

Please allow enough time to catch your flight. Normally check-in counters will open 90 minutes before departure on international flights and 60 or 90 minutes before departure on domestic flights.

*CityJet passengers can check in 15 minutes before the flight is due to depart with hand luggage and 30 minutes before with checked-in luggage.


This table shows the check-in closing times per airport

15. Online Check-in

Passengers can check-in online from 30 hours up to 3 hours prior to flight departure on www.cityjet.com

15. Right to refuse Carriage

In the reasonable exercise of our discretion, we may refuse to carry you or your baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flight. In this circumstance you will be entitled to a refund.

We may also refuse to carry you or your baggage if one or more of the following have occurred or we reasonably believe may occur:

(a) Such action is necessary in order to comply with any applicable government laws, regulations, or orders;
(b) The carriage of you or your baggage may endanger or affect the safety of the aircraft, or the safety, health, comfort of other passengers or crew;
(c) Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew or to property;
(d) You have committed misconduct on a previous flight and we have reason to believe that such conduct may be repeated;
(e) You have refused to submit to a security check on you or your baggage.
(f) You have not paid the applicable fare, taxes, fees or charges;
(g) You owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us.
(h) You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight, refuse to surrender your travel documents to the flight crew, against receipt, when so requested or refuse to allow us to photocopy your travel documents.
(i) You presented a ticket that has been acquired unlawfully, has been purchased from an entity other than us or an authorised agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you were the person named in the ticket.
(j) You failed to observe our instructions with respect to safety or security.
(k) You have used threatening, abusive or insulting words towards our ground staff or crew of the aircraft.
(l) You have deliberately interfered with a member of the crew of the aircraft carrying out their duties.
(m) You have made a hoax threat relating to bombs, biological or chemical weapons.
(n) You have put the safety of either the aircraft or any person in it in danger.
(o) You have committed a criminal offence during the check in or boarding process or on board the aircraft.

If we have, in the reasonable exercise of our discretion under this Article refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your ticket and you will not be entitled to further carriage or to a refund in respect of the sector(s) covered by the ticket. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry or your removal en route.

17. Conduct Onboard our Aircraft

You are not permitted to smoke in any part of an aircraft operated by CityJet.

You are not permitted to consume your own alcohol aboard an aircraft. We reserve the right to refuse to serve or sell alcohol to any passenger on board the aircraft.

For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, transmitting devices, radio controlled toys or walkie-talkies, CD players, iPods or other similar items, electronic games devices and portable radios.

Operation of hearing aids and heart pace makers is permitted.

If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and reported to the relevant authorities with a view to having you prosecuted for any criminal offences committed on board the aircraft.

If as a result of your behaviour we divert the aircraft for the purposes of offloading you, you must pay us the costs of the diversion and any fines or penalties imposed on the airline by the government of the country to which we have diverted.

18. Schedule changes,  Flight Cancellations,  Rerouting, Weather Disruptions

17.1 Schedule Changes

If your flight is rescheduled by more than 5 minutes earlier or 10 minutes later than the original flight time we will endeavour to contact you (via phone or email ) using the details presented to the airline or authorised agent at the time of booking. The flight times shown in timetable may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.

You will be offered a full refund of the ticket or a change to an alternative flight.

17.2 Flight Cancellations

If we cancel a flight we will endeavour to contact you in advance (via phone or email) through the contact details presented to the airline or authorised agent at the time of booking. We shall act in accordance with the Montreal Convention and EC regulation 261/2004 and except as otherwise provided therein and subject to Article 6.2.4, we shall at your option; 6.2.1 carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your ticket or:

- Within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge or
- Make a refund in accordance with the provisions of Article 9.
- When a flight is cancelled the options outlined in Article 6.2.1 through to 6.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you. Notwithstanding the foregoing, we shall not be liable to you for any loss or damage occasioned by such cancellation and the remedies mentioned in Article 6.2.1 through to 6.2.3 will be available to you at our discretion, if we have taken all reasonably necessary measures to avoid the damage or it was impossible for us to take such measures.

17.3 Delays

If your flight is delayed we may endeavour to contact you (via phone or mail) through the details presented at the time of booking if reasonably practicable. We will take all necessary measures to avoid delay in carrying you and your baggage.

A refund can be requested for the part or parts of the journey not made if your flight is delayed for over three hours and you choose not to travel.

In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.

17.4 Diversions

CityJet will employ its best efforts to carry passengers and baggage with reasonable dispatch. Flights affected by adverse weather conditions or for any other reason may cause disruption to passengers. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice divert to alternative airports or offer alternative form of aircraft or surface transport in case of necessity. Schedules are subject to change without notice.

17.5 Connecting Flights

CityJet accepts no responsibility for connecting flights where passengers hold separate tickets that are not with our agreed interline partners.

19. RESERVATION CHANGES

18.1 Changes to tickets

According to the fare rules, Flight dates, times and routes may be changeable up to 30 minutes prior to check-in closure, subject to availability, by contacting Air France-KLM Reservations on the following numbers:

Ireland (IE)
Telephone: 0818 776 057
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

United Kingdom (UK)
Telephone: 0871 66 33 777
Opening hours:
Monday-Friday: 08:00h - 20:00h
Saturday and Sunday: 09:00h - 17:30h

Belgium (UK)
Telephone: 32 (0) 70 22 24 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Netherlands (NL)
Telephone: 020 654 57 20
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

Luxembourg (LU)
Telephone: 352 27 30 2006
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30

France (FR)
Telephone: 3654
Opening hours:
Monday-Sunday 06:30-22:00

Italy (IT)
Telephone: 848 88 44 66
Opening hours:
Monday-Friday 08:00-20:00
Saturday 09:00-17:30 

Germany (DE)
Telephone: 01805830830
Opening hours:
Monday-Friday 08:00-20:00
Saturday-Sunday 09:00-17:00

All other countries 
Telephone: 00 44 871 66 33 777

CityPremium
Ticket holders may make changes to both the date and time of their flights free of charge according to their ticket fare rules.

CityFlex
Ticket holders may make changes to both the date and time of their flights free of charge but they will be required to pay the difference in the ticket price should it have increased since the time of original booking.

CityValue
Ticket holders will incur a fee for changes, according to their fare rules.  In addition to this  fee, there may also be an increase in the ticket price according to the availability of the class of your original booking. You can check your fare rules here.

CitySaver
Ticket holders are not permitted to make changes prior to departure nor changes after departure. Name changes are not permitted.

A reissue fee of €20/£20 is charged per ticket for voluntary changes to tickets bought through travel agencies, changed at an airport ticket office or call centre.

Please note that your ticket will not be accepted and shall lose all validity if the coupons are not used in the order in which they are issued (for example if the passenger does not use the first coupon and embarks at a point which is not the Place of Departure, or embarks at an airport mentioned in the Ticket witout having used any of the previous coupon(s)).


18.2 Name Changes

Please check your fare rules here to find out if name changes are allowed for your ticket.

20. Change in Fees

CityJet reserves the right, without giving reason at its sole discretion, to amend or alter any applicable fees or charges applied at the time of booking or departure.

21. Refunds

CityPremium and CityFlex tickets are fully refundable, although in some cases a fee will apply. To find out more see our fare conditions.

20.1 Ticket changes and refunds

To change, cancel or refund your flight booking, please contact your local Air France-KLM reservations for all CityJet ticket changes:

Remember that changing or cancelling your ticket depends on the fare conditions and may incur a charge.

A reissue fee of €20/£20 is charged per ticket for voluntary changes to tickets bought through travel agencies, changed at an airport ticket office or call centre.

22. How fares are calculated

Your ticket price consists of the fare of your seat according to the booking class, the airport taxes and the booking or service fee.

All CityJet fares can be divided into four main fare classes: CitySaver, CityValue, CityFlex, CityPremium.

You will find an overview of what each fare offers in our fares table.

Airport tax
Local airport and government authorities implement airport taxes. The amount of tax varies by departure and arrival airport.

Passenger service charge
This tax is applicable to passenger arrivals and departures to and from Germany, the United Kingdom and the Netherlands.
 
Passenger duty tax
The air passenger tax applies to each passenger who departs from an airport in the United Kingdom and the Netherlands.

Noise isolation tax
This tax is currently only charged for all passengers departing from Amsterdam Schiphol airport.

Booking/service fee
No fees are charged on cityjet.com.  Booking fees are applicable for tickets bought at an airport ticket office or a call centre.  

Credit card fee
A credit card fee is charged for tickets in certain booking classes, purchased with credit cards, in a Dutch airport.

Security/fuel tax
A security and fuel tax is levied per flight segment. It is a surcharge that combines both the insurance and security measures and the fuel charges.

Insurance premiums have risen considerably in conjunction with the increased risk of terrorist attacks. In addition, structural measures are still being implemented in various processes onboard and at airports.

23. Dangerous Articles in Baggage

CITYJET PASSENGER AND CABIN BAGGAGE LIST OF PROHIBITED ARTICLES

1 Without prejudice to applicable safety rules, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:

1.1. GUNS, FIREARMS AND OTHER DEVICES THAT DISCHARGE PROJECTILES – DEVICES CAPABLE, OR APPEARING CAPABLE, OF BEING USED TO CAUSE SERIOUS INJURY BY DISCHARGING A PROJECTILE, INCLUDING:
a) Firearms of all types, such as pistols, revolvers, rifles, shotguns
b) Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
c) Component parts of firearms, excluding telescopic sights
d) Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
e) Signal flare pistols and starter pistols
f) Bow, cross bows and arrows
g) Harpoon guns and spear guns
h) Slingshots and catapults

1.2. STUNNING DEVICES – DEVICES DESIGNED SPECIFICALLY TO STUN OR IMMOBILISE, INCLUDING:
a) Devices for shocking, such as stun guns, tasers and stun batons
b) Animal stunners and animal killers
c) Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper spray, capsicum sprays, tear gas, acid sprays and animal repellent sprays

1.3. OBJECTS WITH A SHARP POINT OR SHARP EDGE – OBJECTS WITH A SHARP POINT OR SHARP EDGE CAPABLE OF BEING USED TO CAUSE SERIOUS INJURY, INCLUDING:
a) Items designed for chopping, such as axes, hatchets and cleavers
b) Ice axes and ice picks
c) Razor blades
d) Box cutters
e) Knives with blades of more than 6cms
f) Scissors with blades of more than 6cms as measured from the fulcrum
g) Martial arts equipment with a sharp point or sharp edge
h) Swords and sabres

1.4. WORKMEN’S TOOLS – TOOLS CAPABLE OF BEING USED EITHER TO CAUSE SERIOUS INJURY OR TO THREATEN THE SAFETY OF THE AIRCRAFT, INCLUDING:
a) Crowbars
b) Drills and drill bits, including cordless portable power drills
c) Tools with a blade or a shaft of more than 6 cms capable of use as a weapon, such as screwdrivers and chisels
d) Saws, including cordless portable power saws
e) Blowtorches, Bolt guns and nail guns

1.5. BLUNT INSTRUMENTS – OBJECTS CAPABLE OF BEING USED TO CAUSE SERIOUS INJURY WHEN USED TO HIT, INCLUDING:
a) Baseball and softball bats
b) Clubs and batons, such as billy clubs, blackjacks and night sticks
c) Martial arts equipment

1.6. EXPLOSIVE AND INCENDIARY SUBSTANCES AND DEVICES – EXPLOSIVES AND INCENDIARY SUBSTANCES AND DEVICES CAPABLE, OR APPEARING CAPABLE, OF BEING USED TO CAUSE SERIOUS INJURY OR TO POSE A THREAT TO THE SAFETY OF AIRCRAFT, INCLUDING:
a) Ammunition
b) Blasting caps
c) Detonators and fuses
d) Replica or imitation explosive devices
e) Mines, grenades and other explosive military stores
f) Fireworks and other pyrotechnics
g) Smoke-generating canisters and smoke generating cartridges
h) Dynamite, gunpowder and plastic explosives

CITYJET HOLD BAGGAGE LIST OF PROHIBITED ARTICLES
Passengers are not permitted to carry the following articles in their hold baggage:
Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
– Ammunition
– Blasting caps
– Detonators and fuses
– Mines, grenades and other explosive military stores
– Fireworks and other pyrotechnics
– Smoke-generating canisters and smoke-generating cartridges
– Dynamite, gunpowder and plastic explosives