Baggage

Baggage

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Baggage Irregularities

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Baggage Irregularities

In accordance with Air France's General Terms and Conditions of Carriage there are set guidelines for the compensation of passengers as a result of baggage irregularities.

We strongly recommend that all passengers have taken out their own adequate insurance coverage for claims resulting from damaged, delayed, or lost baggage.   Air France's liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid.   The airline does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

For missing or damaged baggage each passenger will be given a File Reference and the contact details for Baggage Services. It is important that the File Reference is kept in a safe place as it will be required when contacting the baggage department. For delayed baggage, once located it will be forwarded to the airport where the report was made and then delivered according to the instructions given in the baggage report.

In the case of damage to baggage a complaint must be brought to the attention of a baggage agent upon discovery or in the event that damage is subsequently found in writing within 7 days; where comments arise as a result of delayed baggage correspondence must be within 21 days of the date of delivery.

For claims in relation to lost or damaged baggage all correspondence should be made to:

Air France
Service Assistance Bagages
TSA 13002
60035 BEAUVAIS
FRANCE

UK Phone: 0870 850 1839 / Ireland Phone: 0818 21 00 13

Please ensure that the following is included with all correspondence: passenger ticket / baggage tags, baggage file reference (claim number) and any receipts for expenses incurred.

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