Terms and conditions

   1. Identification for Travel / Travel Documents

It is the responsibility of each passenger to present valid required travel documentation and visas that comply with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into, or through which you transit.

Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. Cityjet reserves the right to refuse carriage if you have not complied with these requirements, if your travel documents do not appear to be in order, or if you do not permit us to take copies thereof.

All passengers on Cityjet flights are required to present official identification documents (passports or national identification document) at check-in and/or at the gate. This is required in order to allow our staff to verify that the passenger who is booked on the flight is actually the passenger who is checking in, and that he/she is in possession of the documents required by immigration services.

Failure to present the required documentation will result in passengers being refused travel without refund. Substitute documents will not be accepted.

All passengers using on-line check-in facilities must have valid photo ID. Passengers must present valid photo-ID at check-in for all flights and Domestic flights within the UK.

Citizens of Ireland and the UK must carry some form of official photo identification. The following forms of photo identification are acceptable: 

- Valid Passport 
- Drivers license with photograph 
- Work ID with photograph 
- National ID card / Government issued photo ID cards
-  Bus pass with photograph 
- Social security cards with photograph 
| Citizens of Ireland and the UK under the age of 16, do not need a photo ID, if travelling with their parent/guardian. 
| Citizens of countries other than Ireland and the UK must produce a valid passport and visa where applicable, for travel between Ireland and the United Kingdom.

For  travel between all other countries, including Schengen, the following are accepted:

- Valid passport 
- Valid national ID with photo 
- Children under the age of 16 (including infants) must have their own passport or ID Card unless they are included on the passport with whom they are travelling

Note: Schengen Agreement:

The Schengen Area is a group of twenty-five European countries which have abolished all border controls between each other. All EU members except Ireland and the United Kingdom are required to implement Schengen. Implementing the Schengen rules involves eliminating border controls with other Schengen members while simultaneously strengthening border controls with non-member states.

A passport or an EU approved national identity card should always be carried when travelling, since identity checks can be done at places like airports and hotels and by the police. This depends on national rules and varies between countries. Occasionally, regular border controls are used between Schengen countries.

2. Baggage Information

Certain items are not permitted for carriage in checked or unchecked baggage. These are listed below under the details of "Dangerous Articles in Baggage".

Do not accept any item given to you by a third party.

2.1 Checked Baggage:
From March 28th 2010, the following baggage allowance applies:

CityValue passengers may check in 1 piece of baggage weighing up to 23kg free of charge.
CityPlus passengers may check in 2 pieces of baggage, each weighing up to 23kg.

A heavy piece charge of EUR 100 will be charged when exceeding the 23kg allowance.

Remember - CityJet NEVER charge for you to check-in your bags up to your allowed limit.

Note -  A weight limit of 32kg applies on any individual item of checked baggage.

Air France-KLM Connecting flights baggage allowance:

If you have a connecting flight with Air France-KLM, you can find out what your exact baggage allowance is by checking the handy baggage allowance calculator on www.airfrance.ie  or www.airfrance.co.uk

If your final destination is classified as long haul you are permitted to carry 1 baggage item free of charge subject to a maximum weight per item. For each bag weighing more than 23 kg and less than 32 kg*, a set sum will be charged: 100 EUR from Europe, 100 USD from elsewhere**, or the equivalent in local currency

More than 1 bag, (excluding Flying Blue benefits): Voyageur (AF) and Economy (KL) cabins:
2nd bag for 55 EUR from Europe and 55 USD elsewhere**
Additional bags: 200 EUR or USD per bag.

In other cabins, baggage that exceeds the baggage allowance: 200 EUR from Europe, 200 USD elsewhere** per bag, or the equivalent in local currency Air France and KLM offers 20% discount excess baggage charges for customers who check in online (e.g.: 44 EUR instead of 55 EUR / 160 EUR instead of 200 EUR)

* Over 32kg: cargo transport
** Special cases: from Canada 100 CAD – 55 CAD – 200 CAD

Flying Blue Flying Blue members as from Silver status will be able to check in an additional bag of up to 23kg, whatever their travel class.

CityJet requires that all checked baggage is clearly identifiable with your name, address, destination and contact numbers or alternatively your flight confirmation number. Labels for this purpose are available at the CityJet check-in counters at the airport. Remember to remove labels from previous flights. Failure to comply with these requirements could result in the delayed delivery of your baggage.

When checking in, a destination label is affixed to each baggage item. Receipts for these labels are then given to you. Make sure that the label indicates the correct destination, the correct flight number, and that your baggage is checked in all the way to your final destination if you have connecting flights. Keep your baggage label receipts safe. This measure means any lost baggage items can be found more easily.

CityJet does not accept responsibility for any damage caused to or as a result of damage caused to the following items:
- Items that protrude from luggage such as wheels, luggage feet and handles
- Items of a fragile (musical and sporting equipment) or perishable nature
- Over packed bags
- Loss of external locks, zips, pull straps or security straps
- Manufacturer's defects
- Baggage accepted after the check-in closure time.
- Baggage containing valuable items.
- Designer Baggage
 - Umbrellas.
- Child's pushchair/buggy.

Any minor damage to such items which does not affect the functionality of the item will not be compensated for. The passenger will be deemed to have accepted the risk that such minor damage can and may occur. These items are only carried on a limited release basis; (ie. Entirely "at your own risk" for loss, damage or delay). Passengers should ensure that they have suitable private insurance cover for their journey.

For sporting equipment including golf bags see 2.6 below.


2.2 Packaging:

Try to use hard-shell baggage, and always lock it.

Fragile Items:
Passengers must ensure that all fragile items (including but not limited to Sports Equipment, Musical Instruments, Computers / Laptops, Art, Infant Equipment, paintings,  bottles, china, etc are packaged adequately for Air Travel.
Should an item be deemed to be unsuitably packaged CityJet can refuse to accept it.

Valuables:
CityJet accepts no responsibility for any of the following items included in Checked Baggage;  money, jewellery, valuable / designer items, cameras, computers, keys, mobile phones (must be switched off), personal electronic devices (such as iPods, / mp3 players / PDA's etc), medication, ID papers, passport, important documents, etc.  These items are carried on a limited release basis; (ie. "at your own risk" for loss, damage, or delay). Passengers should ensure that they have suitable private insurance cover for their journey.

Passengers should not check-in essential items such as car keys or medicine that is required within 24 hours. These items should be carried in hand-baggage.

Upon Arrival
All baggage items look alike! Take the time to check that you are reclaiming your own baggage items by:
- checking your name
- comparing the label number affixed to your baggage with the number on the receipt you were given at check-in.
Upon arrival, remove the previous destination address labels so as to avoid any confusion the next time you travel.
  
2.3 Infant Equipment:

Infant Equipment including but not limited to prams, buggies, cots, and car seats are not designed for carriage by air. It is possible to carry such items to the aircraft and such items will be loaded as checked baggage at that time. CityJet carries such items on a 'Limited Release' (i.e. entirely 'at your own risk' for loss, damage, or delay) basis. Passengers should therefore ensure that they have suitable private insurance cover for their journey.
Infants, under the age of 2, benefit from 10kg baggage allowance, free transport of a stroller and a cabin bag.

2.4 Cabin/Hand Baggage:

For the comfort and safety of all passengers CityJet must restrict cabin baggage to one piece per passenger of maximum 12kg, check dimensions below, and one personal item : a handbag/purse or a briefcase or a camera bag or a laptop.

Cabin /Hand baggage may be labelled at check-in and must weigh under 12kgs in total.
This allowance is subject to restrictions and conditional on operational constraints on the day of travel, it may be necessary to place cabin baggage in the aircraft hold. 

Cabin / Hand baggage must be small enough to fit in an overhead cabin or under your seat. Cabin baggage that exceeds the dimensions and maximum weight allowed or will not fit under the seat or in an overhead compartment will not be accepted in the passenger cabin and must be carried in the aircraft hold as checked baggage. 

Dimensions:
The dimensions for the acceptance on cabin baggage are not more than 115cm in size. (Combination of length + width + height). Wheels and handles must be included in the total dimensions. 
Exceptional dimensions for Fokker 50 aircraft are : 47.5 x 35 x 20cm

Governments and Airport Authorities have directed that for security reasons, all knives, sharp objects or cutting implements of any kind whether metal or otherwise and some sporting goods must be placed in your checked baggage.

'Sporting goods' include but are not limited to: sporting bats, snooker cues, hurley or hockey sticks, tennis rackets and catapults. If you are carrying any such item, they must be packed in your checked baggage.

2.5 Cabin/Hand Baggage Security regulations:

As per EC Regulation 1546/2006 only very small quantities of liquids and gels may be brought through passenger screening. Containers must be no more than 100 millilitres capacity and held in a transparent re-sealable plastic bag (which must be sealed). Bags must be less than 1 litre capacity (approx. 20cm x 20cm). 1 plastic bag is allowed per passenger. Medicines, Special Diet Products and Baby Foods are allowed if essential for use during the trip and passengers may be asked to prove that these products are genuine. For more information check 2.6

2.6 Sporting Equipment:
Sports Equipment (skis, surfboard,music instrument if reasonable size etc) is considered as normal baggage and is thus included in the set allowance. An additional piece is charged at the additional piece rate if applicable (see 2.1).

One piece of golf equipment per person is carried free of charge in addition to the set allowance (maxi weight 23 kg).
Exception : Surfboards measuring more than 107 cm,  scuba tank and oversize bag >158cm (= sum of 3 dimensions) : 70€ fee per piece.  

Sporting Equipment (including but not limited to golf clubs,  surf boards, skis), must be properly protected for carriage in the aircraft hold.

A bike should be properly packed and is considered as 1 piece of 158 cm regardless the actual size.
Bikes are included in the free baggage allowance. When exceeding the free allowance the normal excess baggage charge applies: 55€ per bike as 2nd piece, 200€ per bike as 3rd/4th piece.

3. Carriage of Infants

Infants under the age of 2 years may fly on CityJet flights provided that they sit on an adult's lap (one infant per adult), restrained with an infant seatbelt. A fee is charged per sector . No baby / car seats are allowed in the cabin of the aircraft. A maximum number of infants is allowed per flight and aircraft type under our authorised conditions of carriage. If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for all of the journey.

4. Carriage of Unaccompanied Minors

On all CityJet operated services unaccompanied minors are accepted for travel from the age of 5 through 14 years inclusive. A fee is charged per sector. To avail of the Air France dedicated Planete Bleue service for minors please contact CityJet reservations on the following numbers:

Ireland: 01 8700 170
UK: 0871 666 50 50
Belgium: 03 287 80 80
France: 3654
Luxembourg: 493395
Netherlands: 0900 4 50 50 50
For all other countries: +32 (0)3 287 80 80

Please note there is a maximum number of unaccompanied minors is allowed per flight and aircraft type under our authorised conditions of carriage.

5. Carriage of Young Persons

Young passengers aged 15 -17 inclusive may travel unaccompanied provided they travel as an adult. CityJet nor Air France will be responsible for, or provide any special assistance to these passengers and a corresponding Form of Indemnity must be signed by a parent/guardian at the point of departure. Without a completed Form passengers may be denied boarding. Young passengers aged 15 -17 inclusive who wish to avail of the Planete Bleue service may do so for an additional fee. Please contact CityJet reservations on the following numbers:

Ireland: 01 8700 170
UK: 0871 666 50 50
Belgium: 03 287 80 80
France: 3654
Luxembourg: 493395
Netherlands: 0900 4 50 50 50
For all other countries: +32 (0)3 287 80 80
for further information on this service.

Please be aware that passengers under the age of 16 years will need their own passport to travel unless they are named on their parents' passport and that parent is travelling with them. Unaccompanied young persons may not escort minors aged 5-11. Children aged 2-11 must be accompanied by an escort of at least 18 years.

6. Special Assistance - General

Acceptance for carriage of passengers requiring special assistance; incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us.

Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.

Passengers requiring medication for any condition must ensure that they keep sufficient amounts upon their person for the duration of each flight in case it is required at any time.

Passengers are required to advise the airline in advance of travel if any assistance is required.

7. Wheelchair Assistance & reduced Mobility

Wheelchair Assistance
CityJet accepts without charge the carriage of wheelchairs*. Passengers may chose to make their reservation on-line or by calling CityJet reservations on the following numbers:

Ireland: 01 8700 170
UK: 0871 666 50 50
Belgium: 03 287 80 80
France: 3654
Luxembourg: 493395
Netherlands: 0900 4 50 50 50
For all other countries: +32 (0)3 287 80 80
for further information on this service.

*PLEASE NOTE: If you are travelling between Dundee and London City, unfortunately due to the operating aircraft type - the Fairchild Dornier 328 - we are unable facilitate passengers who require assistance to descend or ascend the aircraft steps and to get to their seat on board the aircraft. This is due to health and safety reasons relating to the accessibility on the aircraft. This aircraft type also operates some flights between Edinburgh and London City Airport. The aircraft type for a particular route is displayed in the online booking process in Step 2 'Flights', under the heading 'Flight Details'. Alternatively, please do not hesitate to contact our Call Centre for further assistance so our staff can assist in recommending the most suitable alternatives for your travel plans.

When booking on-line passengers requiring wheelchair assistance are asked to verify by telephone with our Call Centre the exact nature of the assistance required, whether or not they are bringing their own wheelchair with them, the type of wheelchair or battery powered mobility aid to be carried and the weight/dimensions of such items.


FOR VERIFICATION OF THE CARRIAGE OF WHEELCHAIRS/MOBILITY AIDS AND TO ENSURE THAT OUR AUTHORISED CONDITIONS OF CARRIAGE FOR PASSENGERS WITH SPECIAL REQUIREMENTS IS NOT EXCEEDED PLEASE Contact CityJet Reservations at LEAST 72 HRS PRIOR TO DEPARTURE. FAILURE TO DO SO MAY RESULT IN THE NON-ACCEPTENCE FOR TRAVEL.

8. Extension Seatbelts

Seat Belt extensions are available on all our aircraft. Passengers must advise Cabin Crew if they require a seat belt extension when boarding the aircraft. The seat belt extension cannot be pre-booked. Passengers requiring a seat belt extension will be prohibited from sitting at an exit row.

9. Medical Equipment

Limitations and restrictions apply per aircraft type.
Portable Oxygen can be provided to passengers.(*)
Passengers who wish to carry a portable oxygen concentrator for use onboard our aircraft,
are permitted to carry:
1). INOGEN One
2). EVERGO model 900
provided operational requirements are met.

(*) Only available on AvroRJ 85 operated flights.

Please contact Cityjet reservations at least 72 hours before departure on the following numbers:

Ireland: 01 8700 170
UK: 0871 666 50 50
Belgium: 03 287 80 80
France: 3654
Luxembourg: 493395
Netherlands: 0900 4 50 50 50
For all other countries: +32 (0)3 287 80 80

Note - Passengers are not permitted to carry their own portable oxygen bottles (with stored oxygen) on an aircraft either in the cabin or in the hold.

10. Travelling while Pregnant

For the safety and comfort of all pregnant women travelling by air, CityJet has introduced the following regulations:
 
- Up to 28 weeks: CityJet will carry pregnant women without a doctor's certificate. Our Handling Agents may request the individual to sign an indemnity confirming that they are less than 28 weeks pregnant.
- 28 to 34 weeks: CityJet requires a doctor's certificate confirming that the passenger is fit and healthy and specifying the date that the baby is due. If a passenger between 28 and 34 weeks pregnant arrives to check-in without the required doctor's certificate, they must obtain a certificate from their doctor prior to being accepted for the flight. If they cannot obtain certificate prior to their Check-In Deadline, their ticket may be revalidated for travel on the next available flight, after they produce the required certificate.
- 34 weeks and over: Pregnant passengers may only fly for urgent medical or compassionate reasons and must be accompanied by a Doctor. However the Captain of the aircraft may deny boarding to a pregnant passenger if the weather forecast for the flight is particularly unfavourable. It is the responsibility of all pregnant women to advise CityJet of their condition at the point of reservation.

11. Travelling with Animals

Live animals are not accepted onboard our aircraft, either in the hold or in the cabin with the exception of service dogs.

A guide dog may travel in the cabin if it accompanies a passenger who is dependent upon it and if it is properly harnessed. A minimum of 72 hours notice is required. Please note this service, however, is not available on any flights UK or Ireland routes due to import restrictions.

12. Use of Electronic Devices

The use of the following electronic devices is strictly forbidden for the duration of the flight:
- mobile phones including Blackberries & iPhones
- all devices requiring an aerial - such as portable radios,
- TV sets,
- walkie-talkies,
- remote-control toys,
- CD players with integrated radio
- wireless mouse

Mobile telephones;
Cellular phones must be turned off while onboard the aircraft at all times and in all cases. Cellular frequency waves can seriously disrupt the aircraft's instruments and communication lines with air traffic control.

Electronic devices:
All electronic devices must be switched off during take off and landing to eliminate interference in the navigation instruments of the onboard systems. The following devices can be used during the flight, as soon as the "Fasten your seat belts" signs have been switched off:
- laptop with CD-rom drive,
- iPods
- electronic games (such as Nintendo DS),
- video camera and camera,
- CD players,
- walkman (cassette).

13. Check-in & Boarding Information

At the check-in desk you must present a valid electronic ticket, with correct flight, date and name, and correct ID documentation. You should also possess all required visas or permits to leave/enter your point of origin and destination. If travelling on an international passport and needing an entry visa for its destination, you will be asked to wait a few minutes so that a mandatory photocopy of the passport and visa can be made, to be held on file for two weeks.

Please note that a residence permit or driving license is not a valid form of identification. Please keep in mind that we also have weight and size restrictions concerning hand baggage.

Check-in times:

Please allow enough time to catch your flight. Normally check-in counters will open 90 minutes before departure on international flights and 60 or 90 minutes before departure on domestic flights.

* 15 minutes applies to handbaggage, please allow 30 minutes check-in time for checked baggage at London City Airport

This table shows the check-in closing times per airport

14. Online Check-in

Passengers can check in online from 30 hours up to 3 hours prior to flight departure on www.cityjet.com

15. Right to refuse Carriage

In the reasonable exercise of our discretion, we may refuse to carry you or your baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flight. In this circumstance you will be entitled to a refund.

We may also refuse to carry you or your baggage if one or more of the following have occurred or we reasonably believe may occur:

(a) Such action is necessary in order to comply with any applicable government laws, regulations, or orders;
(b) The carriage of you or your baggage may endanger or affect the safety of the aircraft, or the safety, health, comfort of other passengers or crew;
(c) Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew or to property;
(d) You have committed misconduct on a previous flight and we have reason to believe that such conduct may be repeated;
(e) You have refused to submit to a security check on you or your baggage.
(f) You have not paid the applicable fare, taxes, fees or charges;
(g) You owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us.
(h) You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight, refuse to surrender your travel documents to the flight crew, against receipt, when so requested or refuse to allow us to photocopy your travel documents.
(i) You presented a ticket that has been acquired unlawfully, has been purchased from an entity other than us or an authorised agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you were the person named in the ticket.
(j) You failed to observe our instructions with respect to safety or security.
(k) You have used threatening, abusive or insulting words towards our ground staff or crew of the aircraft.
(l) You have deliberately interfered with a member of the crew of the aircraft carrying out their duties.
(m) You have made a hoax threat relating to bombs, biological or chemical weapons.
(n) You have put the safety of either the aircraft or any person in it in danger.
(o) You have committed a criminal offence during the check in or boarding process or on board the aircraft.

If we have, in the reasonable exercise of our discretion under this Article refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your ticket and you will not be entitled to further carriage or to a refund in respect of the sector(s) covered by the ticket. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry or your removal en route.

16. Conduct Onboard our Aircraft

You are not permitted to smoke in any part of an aircraft operated by CityJet.

You are not permitted to consume your own alcohol aboard an aircraft. We reserve the right to refuse to serve or sell alcohol to any passenger on board the aircraft.

For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, transmitting devices, radio controlled toys or walkie-talkies, CD players, iPods or other similar items, electronic games devices and portable radios.

Operation of hearing aids and heart pace makers is permitted.

If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and reported to the relevant authorities with a view to having you prosecuted for any criminal offences committed on board the aircraft.

If as a result of your behaviour we divert the aircraft for the purposes of offloading you, you must pay us the costs of the diversion and any fines or penalties imposed on the airline by the government of the country to which we have diverted.

17. Schedule changes,  Flight Cancellations,  Rerouting, Weather Disruptions

17.1 Schedule Changes

If your flight is rescheduled by more than 5 minutes earlier or 10 minutes later than the original flight time we will endeavour to contact you (via phone or email ) using the details presented to the airline or authorised agent at the time of booking. The flight times shown in timetable may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.

You will be offered a full refund of the ticket or a change to an alternative flight.


17.2 Flight Cancellations

If we cancel a flight we will endeavour to contact you in advance (via phone or email) through the contact details presented to the airline or authorised agent at the time of booking. We shall act in accordance with the Montreal Convention and EC regulation 261/2004 and except as otherwise provided therein and subject to Article 6.2.4, we shall at your option; 6.2.1 carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your ticket or:

- Within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge or
- Make a refund in accordance with the provisions of Article 9.
- When a flight is cancelled the options outlined in Article 6.2.1 through to 6.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you. Notwithstanding the foregoing, we shall not be liable to you for any loss or damage occasioned by such cancellation and the remedies mentioned in Article 6.2.1 through to 6.2.3 will be available to you at our discretion, if we have taken all reasonably necessary measures to avoid the damage or it was impossible for us to take such measures.

17.3 Delays

If your flight is delayed we may endeavour to contact you (via phone or mail) through the details presented at the time of booking if reasonably practicable. We will take all necessary measures to avoid delay in carrying you and your baggage.

A refund can be requested for the part or parts of the journey not made if your flight is delayed for over five hours and you choose not to travel.

In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.

17.4 Diversions

CityJet  will employ its best efforts to carry passengers and baggage with reasonable dispatch. Flights affected by adverse weather conditions or for any other reason may cause disruption to passengers. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice divert to alternative airports or offer alternative form of aircraft or surface transport in case of necessity. Schedules are subject to change without notice.

17.5 Connecting Flights

CityJet accepts no responsibility for connecting flights where passengers hold separate tickets that are not with our agreed interline partners.

18. RESERVATION CHANGES

18.1 Changes

According to the fare rules, Flight dates, times and routes might be changeable up to 30 minutes prior to check-in closure, subject to availability, by contacting CityJet Reservations (Opening hours : Mo-fr: 08h - 19h / weekends: 10h - 14h, Except for Ireland opening hours are Mo-fr: 09h -17:30h)  on the following numbers:

Ireland: 01 8700 170
UK: 0871 666 50 50
Belgium: 03 287 80 80
France:  3654
Luxembourg: 493395
Netherlands:  0900 4 50 50 50 19.2 
For all other countries: +32 (0)3 287 80 80 

CityPlus ticket holders may make changes to both the date and time of their flights free of charge according to their ticket fare rules..

CityValue ticket holders will incur a fee for changes, according to their fare rules.  In addition to this flat fee, there may also be an increase in the ticket price if the flight is near capacity or if you are travelling at peak times. You can check your fare rules here. 
 
Please note that your ticket will not be accepted and shall lose all validity if the coupons are not used in the order in which they are issued.

18.2 Name Changes

Please check your fare rules here to find out if name changes are allowed for your ticket.

19. Change in Fees

CityJet reserves the right, without giving reason at its sole discretion, to amend or alter any applicable fees or charges applied at the time of booking or departure.

20. Dangerous Articles in Baggage

**DANGEROUS ARTICLES IN BAGGAGE**

For safety reasons, dangerous articles such as those listed below, must not be carried in passengers cabin or hold baggage:

Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders; items with internal combustion engines: such as chainsaws, model aircraft, and lawnmowers. Corrosives, such as acids, alkalis, WET CELL BATTERIES, and items containing mercury (e.g. thermometers) or chlorine. Explosives, munitions, ammunition including blank cartridges, hand guns, shot guns, fireworks, Christmas crackers, flares and pistol caps. Flammable liquids and solids, such as lighters that need inverting before ignition, lighter fuel, MATCHES (safety matches may be carried on the person), firelighters, paints and thinners.

Radioactive materials. Oxidising materials, such as bleaching powder and peroxides. Poisons and infectious substances, such as insecticides, weed killers and live virus materials. Briefcases and attach| cases with installed alarm devices. Other dangerous articles, such as magnetised material, offensive or irritating materials. Medicines and toiletries in limited quantities required by passengers during the journey, such as hairsprays, perfumes and medicines might be carried.

Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging a projectile or causing injury, including, all firearms (pistols, revolvers, rifles, shotguns, etc.), Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), Air pistols, rifles and pellet guns, Signal flare pistols, Starter pistols, Toy guns of all types, Ball bearing guns, Industrial bolt and nail guns, Crossbows and Arrows, Catapults, Harpoon and spear guns, Animal humane killers, Stun or shocking devices, e.g., cattle prods, ballistic conducted energy weapons (lasers), Lighters shaped like a firearm, Ice Axes and Ice Picks, Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridges),

Pointed/Edged Weapons & Sharp Objects; pointed or bladed articles capable of causing injury, including, Axes and hatchets, Crampons, Harpoons and spears, Lockable or flick knives with blades of any length, ceremonial knives, with blades of more than 6 cm., made of metal or any other material strong enough to be used as a potential weapon, Meat cleavers, Machetes, Sabres, swords and swordsticks, Scalpels, Scissors with blades more than 6 cm. in length,

Explosives and flammable Substances; any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including, Ammunition, Blasting caps, Detonators and fuses, Explosives and explosive devices, Replica or imitation explosive material or devices, Mines and other explosive military stores, Grenades of all types

Gas and gas containers, e.g., butane, propane, acetylene, oxygen - in large volume, Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps), Non-safety matches, Smoke-generating canisters or cartridges, Flammable liquid fuel, e.g., petrol/gasoline, diesel, lighter fluid, alcohol, ethanol, Aerosol spray paint, Turpentine and paint thinner, Alcoholic beverages exceeding 70% by volume (140% proof).

Chemical and Toxic Substances; any chemical or toxic substances which poses a risk to the health of passengers and crew or the security/safety of aircraft or

property, including, disabling or incapacitating sprays, e.g., mace, pepper spray, tear gas, Radioactive material, e.g., medicinal or commercial isotopes, Poisons, Infectious or biological hazardous material, e.g., infected blood, bacteria and

viruses, Material capable of spontaneous ignition or combustion, Fire extinguishers.

Explosives, including detonators, fuses, grenades, mines and explosives, Gases: propane, butane, Flammable liquids, including gasoline, methanol, Flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares, Oxidizers and organic peroxides, including bleach, car body repair kits, Toxic or infectious substances, including rat poison, infected blood, Radioactive material, including medicinal or commercial isotopes, Corrosives, including mercury, vehicle batteries, Vehicle fuel system components which have contained fuel.

In addition to the items listed under "dangerous articles", the following items will not be accepted for carriage in the cabin but can be accepted in the hold once suitably packed: 

- Catapults
- Knives with blades or length under 6cm., including letter openers, made of metal or any other material e.g. polycarbonate or ceramic
- Razor blades (both open bladed and safety razors)
- Tradesmen's tools 
- Darts
- Scissors 
- Hypodermic syringes (unless required for genuine medical reasons, proof of same required e.g. Doctors letter) 
- Knitting needles
- Large sporting bats and clubs (e.g. Baseball and Softball bats, Golf clubs, Hockey sticks, Lacrosse sticks, Kayak and canoe paddles, Skateboards, Fishing rods,) 
- Billiard, snooker or pool cues.
- Ski and walking/hiking poles

Notes: Any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.